Policies
Terms & Conditions
Welcome to Blu Star. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions:
Product Information
We strive to provide accurate descriptions and images. However, slight variations may occur.
Pricing
All prices are listed in USD and are subject to change without notice.
Order Processing
Orders are processed upon receipt. Production and shipping times may vary based on the product and supplier.
Intellectual Property
All content on this site, including logos and designs, is the property of Blu Star and is protected by intellectual property laws.
Limitation of Liability
Blu Star is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
Privacy Policy
Your privacy is important to us. This policy outlines how we collect, use, and protect your personal information:
Information Collection
We collect information you provide when creating an account, placing an order, or subscribing to our newsletter. This includes your name, email address, shipping address, and payment information.
Use of Informa
We use your information to process orders, improve our services, and communicate with you about promotions, updates, or changes to our policies.
Data Protection
We implement robust security measures to safeguard your personal information. However, no method of electronic transmission or storage is 100% secure. By using our site, you acknowledge and accept these risks.
Third Party Disclosure
We do not sell, trade, or rent your personal information. We may share information with trusted third-party service providers who assist us in operating our website and processing orders. These parties are required to maintain confidentiality.
Cookies
Our website uses cookies to improve your experience, such as remembering items in your cart or analyzing site traffic. You can disable cookies in your browser settings, but some features of our site may not function properly as a result.
Your Rights
You have the right to request access to, correction of, or deletion of your personal data. Please contact us at blu.star@myyahoo.com for any privacy-related concerns.
Return Policy
At Blu Star, we are committed to ensuring your satisfaction with our products. Please review our return policy below:
Eligibility for Returns
We accept returns for items that are defective, damaged, or misprinted. Please contact us within 14 days of receiving your order to initiate a return.
Non-returnable Items
Due to the custom nature of our products, we do not accept returns for reasons such as buyer’s remorse, incorrect sizing, or color variations. We encourage you to consult our sizing guides and product descriptions carefully before making a purchase.
Return Process
Contact our customer service team at blu.star@myyahoo.com with your order number and a detailed description of the issue, including photographs if applicable. Our team will review your request and, if approved, provide instructions for returning the item. Once the returned item is received and inspected, we will process a replacement or refund as appropriate.
Shipping Costs
If the return is due to a defect or error on our part, we will cover the return shipping costs. For all other returns, the customer is responsible for return shipping expenses.
Refunds
Approved refunds will be issued to the original payment method within 7-10 business days after we receive and inspect the returned item.